To improve organizational performance, we must improve productivity, processes, behavior, and communication. To continuously improve performance we must do these things habitually.
This course builds on the basic supervision skills learned in Supervision Part I: Fundamentals of Leadership and provides participants with:
- Five specific listening techniques
- An effective situation improvement process
- Practical application in the classroom
- Practical skills for improving work and life situations
Participants will select a real-life situation from work. They will apply the listening techniques and an innovation process to their chosen situation to improve the organization's performance.
Who Should Attend
Any experienced supervisors or managers who need to learn how to effectively solve simple, moderate and even complex problems at work, or who want to enhance or refresh their communication skills.
Learning Objectives
- To become an active and effective listener
- To effectively implement and manage change in the workforce
- To help others to accept, participate in, and even own change
- To reduce/eliminate problems or improve/create innovation
- To more efficiently facilitate three different types of meetings
- To foster an organizational philosophy of Continuous Improvement
