This program introduces participants to tools and strategies to help influence people, reach agreements, and stay calm and focused in personal and professional situations. Participants will examine ways to deal with differences of opinion and perspectives that can either cause stress and disagreement or, more positively, lead to better solutions and outcomes. Effective use of questioning, silence and responding will be explored.
Who Should Attend
- Human Resource professionals
- Managers, supervisors and team leaders
- Employees
Learning Objectives
- Know when to say "Yes," "no" and "Maybe"
- Be able to appropriately communicate what you are thinking
- Understand the difference between aggression and assertiveness
- Practice effective listening
- Utilize the art of asking questions
- Find areas of agreement
- Understand the art of gentle persuasion