When issues are important, opinions vary, and emotions run strong, individuals often feel vulnerable expressing themselves. Learn strategies for thinking through issues, preparing for the conversation, managing a dialogue effectively, and achieving the desired outcome.
Who Should Attend
Individuals who need to gain cooperation, influence, or negotiate with others in difficult or less than ideal work situations.
Learning Objectives
- Plan for a challenging conversation.
- Assess the impact of perceptions, positions, and interests on difficult conversations.
- Use reframing, feedback, listening, and questioning skills to communicate effectively in difficult conversations.
