Today's workforce requires human resources, managers and supervisors to adapt, competently and constantly, to the needs of an increasingly diverse employee base. By being proactive and making informed choices, you can gain full productivity from all employee populations. This program focuses on essential knowledge, skills and abilities for supervising a diverse workforce.
Who Should Attend
- Human Resources professionals
- Supervisors, managers, and individuals with employment action authority
- Management personnel responsible for implementing diversity initiatives
- Diversity committee members
- Individuals responsible for resolution of customer complaints
Learning Objectives
Using brief lectures, learning simulations and group exercises, this program includes practical application related to:
- Define diversity and help employees understand the value difference in the workplace
- Address various diversity-related issues
- Understand interactions among diverse employees
- Working with cultural differences and expectations
- Communicating supervisory expectations and giving feedback in culturally competent ways