"Reversing Workplace Mistrust, Disengagement and Tension"
(Formerly known as Conflict Management: Pulling Together in a World of Change.)
The average manager spends between 30 and 50% of their time grappling with the fallout of mistrust and lack of cohesiveness. In a recent Gallup poll nearly 70% of employees report they are disengaged from work. Fortunately, there are proven strategies to resist and reverse these discouraging trends.
Through thousands of seemingly insignificant interactions, teams and leaders unknowingly create environments that are either cohesive or adversarial. In this class, these behaviors, and their far-reaching consequences, become stunningly clear. You will learn how to short-circuit destructive disagreement, extinguish incivility and eliminate reactions that trigger anger and blame.
Who Should Attend
- Business leaders
- Human Resource Professionals
- Managers, Supervisors and Team Leaders
- Employees
Learning Objectives
- Eliminate the temptation to bond teams by denigrating the efforts of others
- Prevent destructive forms of disagreement, instead of continuously being hindered by their toxic effects
- Turn resentment into a shared responsibility for the future
- Short-circuit the Ten Hidden Costs of Contempt
- Shift the focus off people and personalities to the five root causes of workplace tension
- Renew energy, collaboration and optimism
- Turn self-righteous indignation into a search for solutions
- Be hard on the problem, soft on the people
- counter stress using nature's overlooked antidote
- Improve morale and restore trust
- Build teams that endure -- even during times of rapid change